1. Who We Are

QuoteSnap is operated by Stackt Marketing (ABN 93 674 482 048), based in Australia. When we say “we”, “us”, or “our”, we mean Stackt Marketing trading as QuoteSnap.

Contact: hello@stacktmarketing.com.au

2. Information We Collect

Account information: When you sign up, we collect your name, email address, trade type, and business details.

Customer submissions: When your customers fill out a QuoteSnap form, we collect the photos, text responses, and contact details they provide. This data belongs to you (the tradie) and is stored on your behalf.

Usage data: We collect basic analytics on how you use QuoteSnap, including pages visited and features used.

Payment information: Your subscription is paid through Stripe. We do not store your card details.

Customer payments (Premium): When your customer pays a deposit or final payment, Stripe processes their card or bank details; we never see or store them. We receive and keep the payment's amount, date, status and method, and the email address for the receipt, so we can show your payments and send receipts. If you add your ABN and GST status, we use them on your customers' receipts.

Error reports: If something breaks in the app, we record the error, the page it happened on and the type of browser, so we can fix it.

Quote signatures: When a customer accepts a quote, we record the name they type, their signature, the date and time, and their IP address and type of browser, as a record that they accepted it.

Quote link views: When someone opens a tradie's quote link, we record the visit, the type of browser, the website that sent them, and a scrambled (hashed) version of their IP address rather than the address itself, so the tradie can see how many people open their link.

Invoice bank details: If you add your bank details (BSB and account number) for your invoices, we store them and show them on the invoices you send.

Support messages: If you contact us through our support form, we receive your name, email address and message by email so we can reply.

Free guide downloads: If you download a free guide or template from our website, we collect your email address, which guide you downloaded and the type of browser. We use your email address to send you occasional quoting tips. You can unsubscribe at any time using the link in any of those emails, or by emailing us.

Spam protection: We briefly keep IP addresses to stop spam and misuse of quote links and forms. These are deleted within 2 days.

3. How We Use Your Information

To provide and improve the QuoteSnap service
To process customer photo submissions and run AI analysis
To send you notifications about new quote requests
To process your subscription, and your customers' payments and receipts (Premium)
To find and fix errors
To respond to support requests

We do not sell your personal information or your customers' data to third parties.

4. How We Use AI

QuoteSnap uses artificial intelligence (AI), currently Google Gemini, to help tradespeople quote. When a customer fills out a QuoteSnap form, their photos and answers are sent to the AI provider to check the photos, suggest which photos to take, summarise the request and point out things in the photos for the tradesperson. On Premium, the tradesperson's pricing notes and past quotes are also used to draft a suggested price.

AI only makes suggestions. It does not make decisions about anyone: every quote and price is decided by the tradesperson, and nothing AI drafts is sent to a customer unless the tradesperson chooses to send it.

We do not use your data or your customers' photos to train AI models.

5. Photo and Data Storage

Customer-submitted photos and job details are stored securely using Supabase (hosted on AWS in the Sydney region). Photos are used solely for the purpose of helping you quote the job and for AI analysis within the QuoteSnap platform.

We do not use customer photos to train AI models. Photos are processed in real-time and the analysis results are stored alongside the submission.

6. Data Sharing

We share data only with:

Supabase: Database and file storage (Sydney, AU)
Google Gemini: AI features described in section 4 (data processed, not stored for training)
Stripe: Subscription payments, and customer payments on Premium
Resend: Sending emails, such as new request alerts, quotes and receipts
Vercel: Application hosting (Sydney, AU)
Google Analytics: Statistics on how people use our website and app
Microsoft Clarity: Records how visitors use our website, such as clicks and scrolling, to help us improve it. It is not used in the app or on quote pages.

Some of these providers may process or store data outside Australia, including in the United States.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your account and associated data
Complain to the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, email hello@stacktmarketing.com.au.

8. Cookies

We use essential cookies to keep you logged in and functional cookies for analytics (Google Analytics and Microsoft Clarity). We do not use advertising cookies or trackers.

9. If You Asked a Tradie for a Quote

When you request a quote through a tradie's QuoteSnap link, the details, photos and answers you give go to that tradie so they can quote your job and contact you about it. We store them on the tradie's behalf and use them only to provide QuoteSnap, as described in this policy. To see, correct or delete your details, contact the tradie, or email us at hello@stacktmarketing.com.au.

10. How Long We Keep Information

Your account, and your customers' requests, photos and quotes, are kept while your account is open. If you ask us to delete your account, we delete this information within 30 days.
Payment and receipt records are kept for as long as Australian tax law requires (generally 5 years), even after an account is deleted.
Free guide download emails are kept until you unsubscribe or ask us to delete them. After you unsubscribe, we keep your email address marked as unsubscribed so we don't email you again.
IP addresses kept for spam protection are deleted within 2 days.

11. Changes to This Policy

We may update this policy from time to time. We will notify registered users of material changes via email.

Privacy Policy