Terms of Service

1. Agreement

By creating a QuoteSnap account or using our service, you agree to these terms. QuoteSnap is operated by Stackt Marketing (ABN 93 674 482 048), an Australian business.

2. The Service

QuoteSnap provides a web-based platform that lets tradespeople receive photos and job details from potential customers, send quotes, and (on Premium) take deposits and payments from their customers. It includes AI features to help with quoting, described in section 8.

Invoices: On every plan you can send invoices to your customers from QuoteSnap. Invoices are issued in your business's name, and you are responsible for what they say, including your ABN, GST and bank details.

Fair use: Quote requests are unlimited. We may limit automated, abusive or spam use of a quote link.

QuoteSnap is a quoting assistance tool. All quotes, pricing decisions, and job assessments remain your responsibility as the tradesperson. We do not guarantee the accuracy of AI photo analysis.

3. Accounts

• You must provide accurate information when signing up
• You are responsible for keeping your login credentials secure
• One account per person or business
• You must be 18 years or older to use QuoteSnap

4. Plans, Free Trial and Billing

Basic Plan: $4.99 AUD/month including GST. Unlimited quote requests and forms, with your logo and colours.

Premium Plan: $8.99 AUD/month including GST. Everything in Basic, plus the Premium features listed on our pricing page.

Free trial: New accounts start with a 7-day free trial of Premium. A card is needed to start the trial. Unless you cancel before the trial ends, the plan you chose is billed monthly via Stripe from the end of the trial.

Cancelling: You can cancel at any time from your settings and retain access until the end of the billing period. If you cancel during the free trial, you won't be charged.

Refunds: Subscription fees are not refunded for part of a billing period, except where the law requires it (including under the Australian Consumer Law) or where we charged you by mistake.

Price changes: We may change our prices. We will email you at least 30 days before a price increase applies to you, and you can cancel before it takes effect.

Existing accounts: Accounts created before paid plans were introduced keep Basic free, as shown in their settings.

5. Taking Payments (Premium)

Premium lets you take deposits and final payments from your customers by card or bank transfer (PayTo). Payments are processed by Stripe through your own Stripe account, which you connect from your settings. To use payments you must also agree to Stripe's terms, including the Stripe Connected Account Agreement.

Where the money goes: Your customer's payment goes to your Stripe account, and Stripe pays it out to your bank. QuoteSnap does not hold your customers' money.

Our fee: QuoteSnap charges a platform fee of 0.5% of each payment taken through QuoteSnap, capped at $20 per payment, including GST. It is taken out of the payment automatically. Stripe's own processing fees are separate and are charged to you by Stripe. Our fee is not refunded if you later refund your customer.

You are the seller: The job, and any payment for it, is between you and your customer. QuoteSnap is not a party to that arrangement. You are responsible for the work, for refunds, for responding to disputes and chargebacks, and for your own tax and GST obligations. Refunds and disputes are handled in your Stripe dashboard.

Receipts and tax invoices: QuoteSnap sends your customer a receipt for each payment. If you add your ABN and mark yourself as registered for GST, receipts are issued as tax invoices in your business's name. You are responsible for these details being correct.

We may pause payments on an account that is used for fraud, unlawful purposes, or in breach of these terms or Stripe's terms.

6. Your Data

You own the data submitted through your QuoteSnap forms, including customer photos and responses. We store this data on your behalf and do not claim ownership.

You are responsible for how you use customer data and must comply with the Australian Privacy Act 1988 and any applicable state/territory regulations.

You confirm that you are allowed to collect your customers' details through QuoteSnap and to contact them about their job, and that you will handle their information in line with the Privacy Act.

7. Acceptable Use

You agree not to:

• Use QuoteSnap for any unlawful purpose
• Upload harmful, offensive, or illegal content
• Attempt to access other users' accounts or data
• Reverse engineer or copy the QuoteSnap platform
• Use the service to spam or harass others

8. How QuoteSnap Uses AI

QuoteSnap uses artificial intelligence (AI), currently provided by Google Gemini, to:

• Check your customers' photos as they upload them, and suggest which photos to take based on their answers
• Summarise a customer's request and point out things to look at in their photos
• Draft a price and what's included for a quote (Premium), based on your pricing notes, your past quotes and the customer's photos and answers
• Suggest questions for your forms

To do this, the relevant photos, answers and pricing notes are sent to the AI provider for processing.

AI output can be wrong or incomplete. It is a tool to help you, not a substitute for your own professional assessment. Nothing AI drafts is sent to a customer until you review it and choose to send it, and every quote and price is your decision. We make no warranty about the accuracy, completeness or reliability of AI output.

9. Limitation of Liability

Nothing in these terms excludes, restricts or changes any right or remedy, or any guarantee, that you have under the Australian Consumer Law and that cannot lawfully be excluded.

Where the law lets us limit our liability for a failure to meet such a guarantee, our liability is limited to supplying the service again or paying the cost of having it supplied again.

Otherwise, to the maximum extent permitted by law, QuoteSnap and Stackt Marketing are not liable for any indirect or consequential loss arising from your use of the service, including lost profits, inaccurate quotes or business losses, and our total liability to you is limited to the fees you paid us in the 12 months before the claim.

10. Termination

You can cancel your plan at any time from your settings, and ask us to delete your account by emailing hello@stacktmarketing.com.au. We may suspend or terminate accounts that break these terms. When an account is deleted, its data is deleted within 30 days, except records we must keep by law, such as payment records.

11. Changes to QuoteSnap and These Terms

We aim to keep QuoteSnap available at all times, but we can't promise it will always be uninterrupted or error-free. We may change, add or remove features. If we remove a feature that is part of your paid plan, we will tell you before it happens.

We may update these terms. We will email you at least 30 days before a change that reduces your rights takes effect. If you don't agree with a change, you can cancel before it applies.

12. Governing Law

These terms are governed by the laws of Australia. Any disputes will be resolved in Australian courts.

13. Contact

Questions about these terms? Email hello@stacktmarketing.com.au.